Simplify Your Returns: A Comprehensive Guide to Simply Be Returns
Navigating the world of online shopping can be overwhelming, especially when it comes to returning items. Simply Be, a leading plus-size fashion retailer, provides a hassle-free returns process to make your shopping experience effortless. This comprehensive guide will walk you through every step of the Simply Be returns process, empowering you to manage your returns with ease and confidence.
Understanding Simply Be's Return Policy
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Return Deadline: Customers have 28 days from the date of delivery to return items for a full refund or exchange.
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Eligible Items: Most items purchased from Simply Be can be returned, with exceptions for certain items like swimwear and lingerie.
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Return Conditions: Items must be in their original condition, with all tags and labels attached, and unworn or unused.
Step-by-Step Return Process
1. Gather Necessary Documents:
- Locate your packing slip or delivery note.
- Identify the items you wish to return.
2. Contact Simply Be Customer Service:
3. Arrange Return Method:
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In-Store: Visit any Simply Be store with your items and packing slip.
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By Post: Use the prepaid returns label provided with your order. Simply peel off the label, adhere it to your return package, and drop it off at any Royal Mail drop-off point.
4. Process Your Return:
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In-Store: Present your items and packing slip to a store associate who will process your return.
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By Post: Mail your return package to the following address:
Simply Be Returns
The Range
Hanger Lane
London W5 1UA
Return Options
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Full Refund: The purchase price will be refunded to your original payment method within 7-10 business days.
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Exchange: If you wish to exchange an item for a different size or color, Simply Be will send you a replacement item once your return has been processed.
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Store Credit: If you prefer not to receive a refund or exchange, you can opt for store credit to be used on future purchases.
Tracking Your Return
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After processing your return, Simply Be will send you an email with a tracking number**.
- Use this tracking number to monitor the progress of your return package.
Handling Common Return Situations
1. Missing Packing Slip:
- If you have lost or misplaced your packing slip, contact Simply Be customer service for assistance. They can provide you with a replacement packing slip or alternative instructions for processing your return.
2. Damaged or Incorrect Items:
- If you receive damaged or incorrect items, contact Simply Be customer service immediately.
- They will arrange for a replacement or refund as per the Simply Be returns policy.
3. Late Returns:
- Returns submitted after the 28-day return deadline may not be accepted for a full refund or exchange.
- However, Simply Be may offer store credit or a partial refund in certain circumstances.
Frequently Asked Questions (FAQs)
1. What is the Simply Be returns address?
The returns address is: Simply Be Returns, The Range, Hanger Lane, London W5 1UA.
*2. What is the return deadline for Simply Be?
The return deadline is 28 days from the date of delivery.
3. What items are not eligible for return?
Swimwear and lingerie are typically not eligible for return.
4. Can I return items in-store and by post?
Yes, you can return items both in-store and by post using the prepaid returns label provided.
5. How long does it take to process a return?
Returns are typically processed within 7-10 business days.
6. Can I track my return?
Yes, you can track your return using the tracking number provided in the return confirmation email.
7. What should I do if I receive a damaged or incorrect item?
Contact Simply Be customer service immediately to arrange for a replacement or refund.
8. Can I return items purchased with a discount code?
Yes, you can return items purchased with a discount code, provided they meet the standard return conditions.
Call to Action
If you need to return an item to Simply Be, don't hesitate to follow the steps outlined in this guide. The Simply Be returns process is designed to be simple and hassle-free. By understanding the return policy and following the instructions carefully, you can ensure a smooth and efficient return experience.
