DBS LVB Bank Customer Care: Comprehensive Guide to Reach Out to Us

Introduction

DBS LVB Bank is committed to providing exceptional customer service to all of our valued clients. We understand that banking matters can be complex and time-sensitive, which is why we have established a dedicated customer care team to assist you with any questions or concerns you may have.

How to Reach Our Customer Care Team

There are several ways to get in touch with our customer care team:

• Phone: 1800-209-7144
• Email: [email protected]
• Live Chat: Available on our website
• Social Media: Twitter (@DBS_LVB), Facebook (@DBS.LVB)

Phone Support

Our phone lines are open 24/7 to provide immediate assistance. When you call, you will be greeted by a friendly and knowledgeable customer service representative who will patiently listen to your inquiry and provide the necessary assistance.

Email Support

For non-urgent matters, you can send an email to [email protected]. Please provide a detailed description of your inquiry, including your account number and contact information. We aim to respond to all emails within 24 hours.

Live Chat Support

Our live chat support is available during business hours (8:00 AM - 8:00 PM, Monday - Friday). You can access live chat by clicking on the "Chat with Us" button on our website.

Social Media Support

You can also connect with our customer care team on social media. Follow us on Twitter (@DBS_LVB) or Facebook (@DBS.LVB) and send us a direct message with your inquiry. We monitor our social media channels regularly and will respond promptly to your messages.

Tips for Reaching Us Effectively

To ensure that your inquiry is handled efficiently, please follow these tips:

• Provide clear and concise details of your issue.
• Include your account number and contact information.
• Be patient and respectful towards our customer service representatives.
• Allow sufficient time for us to resolve your inquiry.

FAQs

Below are some frequently asked questions and their answers:

1. What are the business hours of customer care?
* Phone and live chat support are available 24/7.
* Email support is available during business hours (8:00 AM - 8:00 PM, Monday - Friday).

2. Can I block my debit card online?
* Yes, you can block your debit card via our mobile banking app.

3. How do I file a dispute for an unauthorized transaction?
* Please contact our customer care line immediately to report the unauthorized transaction and initiate a dispute.

4. What if I lost my ATM card?
* Report the loss immediately to our customer care line and request a replacement card.

5. Can I change my registered mobile number?
* Yes, you can update your registered mobile number by visiting a branch or contacting our customer care team.

Call to Action

If you have any banking needs or inquiries, do not hesitate to reach out to our customer care team. We are here to help you every step of the way and ensure that your banking experience with DBS LVB Bank is seamless and satisfactory.