Everything You Need to Know About Clarksville Gas and Water: An In-Depth Guide

Introduction

Clarksville Gas and Water (CG&W) is a public utility company that provides natural gas and water services to the city of Clarksville, Tennessee. As one of the largest utilities in the region, CG&W plays a crucial role in the daily lives of Clarksville residents and businesses. This comprehensive guide delves into everything you need to know about CG&W, including its history, services, rates, customer service, and more.

History of Clarksville Gas and Water

CG&W traces its roots back to 1860 when a group of local citizens established the Clarksville Gas Light Company. The company initially provided gas lighting to the city's streets and businesses. In 1901, the Clarksville Water Company was formed to provide water service to the growing population.

Over the decades, CG&W has undergone numerous expansions and acquisitions. In 1955, the two companies merged to form Clarksville Gas and Water, which has continued to serve the city of Clarksville ever since. Today, CG&W is a modern utility with a strong commitment to providing reliable and affordable services to its customers.

Services Provided by CG&W

CG&W offers a wide range of services to meet the needs of Clarksville residents and businesses. These services include:

• Natural Gas Distribution: CG&W distributes natural gas to over 37,000 customers in Clarksville. Natural gas is used for a variety of purposes, including heating, cooking, and water heating.
• Water Distribution: CG&W provides water service to over 42,000 customers in Clarksville. The water is sourced from local reservoirs and treated to meet all applicable standards.
• Wastewater Treatment: CG&W collects and treats wastewater from Clarksville homes and businesses. The treated wastewater is discharged into the Cumberland River in accordance with environmental regulations.
• Street Lighting: CG&W maintains and operates over 15,000 streetlights throughout Clarksville. These lights enhance safety and visibility for pedestrians and motorists.

Rates and Billing

CG&W's rates for natural gas and water services are regulated by the Tennessee Public Utility Commission (TPUC). The TPUC ensures that CG&W's rates are fair and reasonable for customers.

Customers can pay their CG&W bills online, by mail, or in person at one of the company's customer service centers. CG&W offers a variety of payment options, including automatic bank draft and credit card payments.

Customer Service

CG&W is committed to providing excellent customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns. Customers can contact CG&W by phone, email, or in person at one of the company's customer service centers.

CG&W also offers a number of online resources for customers, including an online account portal, a payment portal, and a frequently asked questions (FAQ) section.

Stories and Lessons Learned

Over the years, CG&W has encountered a variety of challenges and opportunities. Here are a few stories that highlight the company's resilience and commitment to its customers:

• The 2010 Flood: In May 2010, the Cumberland River crested at record levels, causing widespread flooding in Clarksville. CG&W's infrastructure was heavily damaged, and the company worked tirelessly to restore service to its customers. Despite the challenges, CG&W was able to restore service to 99% of its customers within 48 hours.

• The COVID-19 Pandemic: The COVID-19 pandemic presented a unique set of challenges for CG&W. However, the company quickly adapted to the new normal, implementing remote work arrangements and safety protocols to protect its employees and customers. CG&W also worked with local organizations to provide assistance to customers who were struggling financially during the pandemic.

These stories demonstrate CG&W's commitment to its customers, even during the most difficult of times. The company's resilience and adaptability have allowed it to continue to provide essential services to Clarksville residents and businesses.

Tips and Tricks

Here are a few tips and tricks to help you get the most out of your CG&W services:

• Sign up for automatic bank draft: Automatic bank draft is a convenient way to pay your CG&W bills. You won't have to worry about missing a payment, and you may be eligible for a discount on your bill.
• Use the online account portal: The online account portal allows you to view your bill, make payments, and manage your account information. It's a convenient way to stay on top of your CG&W account.
• Call before you dig: Before you start any digging projects on your property, be sure to call CG&W at 811. CG&W will mark the location of any underground utilities to avoid any damage.
• Conserve water: Water conservation is important for both environmental and financial reasons. There are a number of ways you can conserve water, such as fixing leaks, taking shorter showers, and watering your lawn less frequently.

Pros and Cons of CG&W

Like any company, CG&W has its pros and cons. Here is a breakdown of the pros and cons to help you decide if CG&W is the right utility provider for you:

Pros:

• Reliable service: CG&W has a long history of providing reliable service to Clarksville residents and businesses.
• Affordable rates: CG&W's rates are competitive with other utility providers in the region.
• Excellent customer service: CG&W has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns.
• Community involvement: CG&W is actively involved in the Clarksville community, supporting local organizations and events.

Cons:

• Limited service area: CG&W only provides services to the city of Clarksville and surrounding areas.
• Occasional outages: Like any utility provider, CG&W is subject to occasional outages. However, the company works diligently to restore service as quickly as possible.
• Higher rates during peak usage: CG&W's rates may be higher during peak usage periods, such as summer and winter.

FAQs

Here are some frequently asked questions about CG&W:

• What is CG&W's phone number?

• CG&W's phone number is (931) 645-7400.

• What is CG&W's website?

• CG&W's website is www.clarksvillegw.com.

• What are CG&W's business hours?

• CG&W's business hours are Monday through Friday from 8:00 AM to 5:00 PM.

• How do I report a gas leak?

• To report a gas leak, call CG&W at (931) 645-7400 or 911.

• How do I apply for a job at CG&W?

• You can apply for a job at CG&W by visiting the company's website at www.clarksvillegw.com/careers.

• Can I pay my CG&W bill online?

• Yes, you can pay your CG&W bill online by visiting the company's website at www.clarksvillegw.com/my-account.

Tables

Table 1: CG&W Natural Gas Rates

Table 2: CG&W Water Rates