Navigating PECO's Customer Service: A Comprehensive Guide

PECO: A Leading Energy Provider in Pennsylvania

Philadelphia Electric Company (PECO), a subsidiary of Exelon Corporation, is one of the largest electric and natural gas utilities in the United States. With over 2.3 million electric customers and 560,000 natural gas customers in southeastern Pennsylvania, PECO is committed to providing reliable energy services and exceptional customer care.

Contacting PECO Customer Service

PECO offers multiple channels for customers to contact its support team:

• Phone: 1-800-774-7117 (electric) or 1-800-275-2355 (natural gas)
• Online: Visit PECO's website at www.peco.com and access customer service through the "Contact Us" page.
• In-Person: PECO has customer service centers located throughout southeastern Pennsylvania. Check the website for the nearest location and hours of operation.

Business Hours

PECO's customer service hours are as follows:

Payment Options

Customers can make payments for their PECO bills in several ways:

• Online: Pay through PECO's website or mobile app.
• Mail: Send payments to the address provided on the bill.
• Phone: Pay by phone through the automated system or by speaking to a customer service representative.
• In-Person: Pay at any PECO customer service center or authorized payment location.
• Bank Draft: Set up automatic payments from a checking or savings account.

Reporting Outages and Emergencies

In the event of a power outage or gas emergency, customers should report the incident immediately to PECO.

• Power Outages: Call 1-800-841-4141 or report online at www.peco.com/outage.
• Gas Emergencies: Call 1-800-841-6776 or 911 immediately.

Customer Service Quality

PECO strives to provide high-quality customer service. According to the 2022 American Customer Satisfaction Index (ACSI) Report, PECO ranked in the top 20% among electric utilities in the United States. The company also received an "A" rating from the Better Business Bureau (BBB).

Benefits of Good Customer Service

Excellent customer service is crucial for any business, and PECO understands its importance. Here are some of the key benefits of providing exceptional support:

• Customer Retention: Satisfied customers are more likely to remain loyal to a brand.
• Positive Word-of-Mouth: Happy customers often share their positive experiences with others, which helps attract new customers.
• Increased Revenue: A loyal customer base can lead to increased sales and revenue growth.
• Reduced Costs: By resolving customer issues efficiently, companies can reduce the need for expensive service calls and repairs.
• Improved Reputation: A positive reputation for customer service can enhance a company's credibility and attract top talent.

Tips and Tricks for Dealing with PECO Customer Service

Here are some helpful tips for interacting with PECO customer service:

• Be clear and concise: State your issue or inquiry accurately and provide as much detail as possible.
• Be patient: Customer service representatives may be busy handling multiple inquiries, so stay calm and polite.
• Have your account information ready: This will help the representative identify your account and provide personalized assistance.
• Keep a record: Note the date, time, and name of the customer service representative you spoke to for future reference.
• Be willing to compromise: If you are unable to resolve an issue over the phone, escalate it to a supervisor or explore alternative solutions.

Frequently Asked Questions (FAQs)

1. How can I report a power outage?
Answer: Call 1-800-841-4141 or report online at www.peco.com/outage.

2. What are PECO's business hours?
Answer: Monday - Friday 8:00 AM - 6:00 PM and Saturday 9:00 AM - 5:00 PM.

3. How can I make a payment?
Answer: Pay online, by mail, by phone, in person at a customer service center, or through bank draft.

4. What is PECO's average customer satisfaction rating?
Answer: PECO ranked in the top 20% among electric utilities in the 2022 ACSI Report, with an "A" rating from the BBB.

5. How can I reduce my energy bills?
Answer: PECO offers energy-saving tips and programs on its website, such as energy audits and rebates for energy-efficient appliances.

6. What if I am having trouble with my natural gas service?
Answer: Call 1-800-275-2355 or report an emergency at 1-800-841-6776.

7. How can I create an online account with PECO?
Answer: Visit www.peco.com and click on "Create an Account" to set up an online profile.

8. Where can I find information about PECO's outages and restoration efforts?
Answer: Visit PECO's outage map at www.peco.com/outage for real-time updates and estimated restoration times.

Call to Action

If you need assistance with your PECO account, have a question or concern, or are experiencing an outage, contact PECO customer service through one of the methods mentioned above. The team is dedicated to providing prompt and courteous support to all customers.

Additional Resources

• PECO's Official Website
• PECO's Contact Us Page
• American Customer Satisfaction Index (ACSI)
• Better Business Bureau (BBB)

Table 1: PECO's Contact Information

Table 2: PECO's Business Hours

Table 3: PECO's Customer Satisfaction Ratings